You can now enable automatic mail requests like scanning and forwarding to be automatically sent to your operator whenever they log a new mail item you've received! You can choose to send requests for all new mail items or choose specific senders for this to apply.


TABLE OF CONTENTS


How to enable it:

  1. Head to your account and click on the "Additional Services" tab:
  2. Choose the service you wish to enable:

  • Automatic scan requests:

    - Enable the toggle to activate the service and confirm the charges:

    - Once confirmed, a popup window will show so you can choose the setup you need for the automatic scanning requests:
    - You can choose the scan option to be automatically requested, whether standard or one of the expedited options:
    - You can choose to have automatic scan requests sent to your operator for every new mail item logged from this point onward, or you can specify certain senders to apply this to:


    Note that for specific senders, you must write the exact full name of the sender used when logging the mail; otherwise, the automatic action will not be triggered. So if you specify the sender as "Princess Bubblegum" the action will not be triggered if the admin logs the mail with "Princess bubblegum" or "PrincessBubblegum" or any other rendition of the sender name.

    - Once you're done with the setup, you click on "Confirm & Activate" to apply the setup:


    - And to check or adjust the setup at any time, you can click on the "Senders" hyperlink:


    - Finally, to disable the service, you can simply disable the toggle again:

     

  • Automatic forwarding requests:

    - Enable the toggle to activate the service and confirm the charges:

    - Once confirmed, a popup window will show so you can choose the setup you need for the automatic forwarding requests:
    - You can choose the delivery option to be automatically requested, whether standard or one of the expedited options:


    - You can also choose which shipping address to use if you have multiple ones:


    - You can also choose to have automatic forwarding requests sent to your operator for every new mail item logged from this point onward, or you can specify certain senders to apply this to:

    Note that for specific senders, you must write the exact full name of the sender used when logging the mail; otherwise, the automatic action will not be triggered. So if you specify the sender as "Princess Bubblegum" the action will not be triggered if the admin logs the mail with "Princess bubblegum" or "PrincessBubblegum" or any other rendition of the sender name.

    - Once you're done with the setup, you click on "Confirm & Activate" to apply the setup:
    - And to check or adjust the setup at any time, you can click on the "Senders" hyperlink:
    - Finally, to disable the service, you can simply disable the toggle again:


How it works:

  • If you have automatic scan requests enabled for all senders, then as soon as your operator logs a new mail item for you, they'll receive a scan request for it, and the item will directly go to your "Pending" mail tab.

  • If you have automatic scan requests enabled for specific senders, then as soon as your operator logs a new mail item from one of the specified senders, they'll receive a scan request for it, and the item will directly go to your "Pending" mail tab; other mail items will not trigger an automatic scan request, and you can handle those manually as usual.
  • If you have automatic forwarding requests enabled for all senders, then as soon as your operator logs a new mail item for you, they'll receive a forwarding request for it, and the item will directly go to your "Pending" mail tab.
  • If you have automatic forwarding requests enabled for specific senders, then as soon as your operator logs a new mail item from one of the specified senders, they'll receive a forwarding request for it, and the item will directly go to your "Pending" mail tab; other mail items will not trigger an automatic forwarding request, and you can handle those manually as usual.